Online meeting

Online meeting – expert financial consultation at a suitable time and in a suitable place without visiting a bank office.

Online meeting is a flexible option to do your banking independent of your location. You can consult your Nordea Advisor in the comfort of your home, office, at your summer house or on a trip. In order to participate in an online meeting, you need a computer or a tablet with internet connection and headphones with a microphone or a telephone.

Online meetings are available on work days between 09.00 - 20.00 and the meeting time is agreed with the Advisor in advance.

You need to be logged in to Nordea Netbank to participate an online meeting. At online meetings, you can discuss daily banking business, saving and investing, financing needs and other bank-related products and services.

If you don’t have valid Netbank agreement, then your adviser will send you meeting invitation via secure e-mail, which includes unique meeting link. Before meeting starts please make sure that you are able to open the online meeting linki n your computer. Read more about technical requirements.

You have possibility to participate in Online meeting even if you are currently not a customer in Nordea.

After booking the meeting, your Adviser sends you a meeting invitation, which includes unique online meeting link. Before the meeting starts please make sure that you are able to open this link in your computer. Read more about technical requirements.

 

1. Set up a meeting with an adviser
The adviser will send you confirmation of the agreed meeting to your Netbank mailbox, which also includes the link, which allows you to log on to the online meeting. If you cannot use headphones with a microphone for the online meeting, then the letter you receive will also list the telephone number and conference code, which allow you to talk to your Consultant by phone and simultaneously view the online meeting slides on your (tablet) computer screen.
2. Prepare for the online meeting

Existing customers:
Log on to Nordea Netbank and open your Netbank mailbox. Find the meeting confirmation in your mailbox and click on the link, in order to join the meeting.

  • If you are using a desktop, Then You don’t have to do anything else but click on the link in meeting confirmation letter. Which op.systems and web-browsers are  possible to use, please read more about technical requirements.
  • If you are using an iPad  or iPhone for the Online meeting, please download Pexip app before you log in to Online meeting. Open App Store and use search criterion Pexip. Download Pexip Infinity Connect Mobile app.

Non-customers:

  • If you are using a desktop, then go to the Skype for Business application webpage and allow the required software module (plugin) to load. Enter your name and then click on the link "Join Meeting".
  • If you are using an iPad or Windows tablet for the web meeting, install the Skype for Business application on your tablet before you begin the online meeting. Read more about technical requirements.
Prior to the meeting, you should look up the documents you may need during the meeting so that you would not need to spend time looking for them during the meeting session.
3. Test your computer

Customers with valid Netbank agreement:
Test Your device,  before Online meeting start.
*when using iPad or  iPhone, at first Pexip application opens. If You haven’t downloaded Pexip application in advance then you are directed to  App Store and offered to download respective application.

Non-customers:
Check your computer before online meeting start. Use this link to test Skype for Business application**

** when using iPad or  iPhone, at first Skype for Business’i application opens. If You haven’t installed in advance Skype for Business application , you are directed at first to App store and offered to download respective application.
4. Log on to the online meeting
Wait until your adviser has joined the online meeting. In case of errors, contact your adviser by telephone.  You are able to share the video during the online meeting if You would like to.

Test the online meeting technical solution on your device prior to the meeting!

Online meetings are successful if you use the necessary operation system and web browser.

Online meeting on a tablet

You can also participate in the online meetings with your tablet – iPad or Windows tablet if you have Wi-Fi connection and in case of using iPad you have downloaded Pexip  application on your tablet prior to the meeting. Install the application on your tablet before the online meeting begins. If You use Android tablet, You should use Chrome to join Online meeting.

Specifications browsers:

  • Google Chrome version 27 or later
  • Mozilla Firefox version 38 or later
  • Opera version 23 or later
  • Microsoft Internet Explorer Version 10 and later (requires Flash Player 11 or later, ActiveX plug-in and must not be in Compatibility View)
  • Microsoft Edge version 20.10240 and later (requires Flash Player 11 or later, ActiveX plug-in and must not be in Compatibility View)
  • Apple Safari version 6 and later (Mac OS X only) (requires Flash Player 11 or later plug-in)

Specification operation system (OS):

  • Microsoft Windows 7 and later
  • Mac OS X 10.7 and later
  • Ubuntu Linux

 

Test the online meeting technical solution on your tablet prior to the meeting.

Online meetings are successful if you use the necessary operation system and web browser. We recommend using Internet Explorer as the first option.

Online meeting on a tablet

You can also participate in the online meetings with your tablet computer – iPad or Windows tablet if you have Wi-Fi connection and you have downloaded Skype for Business application on your tablet prior to the meeting. Install the application on your tablet before the online meeting begins.

At the moment, it is not yet possible to participate in the meeting with a tablet that works on Android.



Juhendid
Operatsioonisüsteem Veebilehitseja/app
Windows 10 EdgePDF (pdf, 1090 kb)
Windows 8 Internet ExplorerPDF (pdf, 1190 kb)
ChromePDF (pdf, 2300 kb)
FirefoxPDF (pdf, 2570 kb)
Windows 7 Internet ExplorerPDF (pdf, 2420 kb)
ChromePDF (pdf, 4250 kb)
FirefoxPDF (pdf, 4260 kb)
Mac OS X SafariPDF (pdf, 930 kb)
ChromePDF (pdf, 370 kb)
FirefoxPDF (pdf, 1715 kb)
iPad Skype for Business appPDF (pdf, 310 kb)
iPhone Skype for Business appPDF (pdf, 250 kb)


If the operation system and/or web browser on your computer is not listed in the above table, then we recommend testing whether the ones you use are suitable for the online meeting.

Book a consultation over web or in a bank office