Telephone Bank
Both private customers and companies can become our telephone bank customers. It enables you:
Telephone Bank enables to:
- receive information on the balance and transactions of your different accounts;
- receive information on the products, services and currency exchange rates of the bank;
- settle accounts in Estonian kroons;
- make payments in foreign currency within the bank branch and the Nordea Group;
- convert currencies on your accounts;
- reserve cash amounts in order to withdraw the amount at the bank office (both larger amounts and rare currency);
- open new accounts;
- conclude, amend or terminate standing payment orders and direct debit orders;
- conclude time deposit agreements;
- submit an application to Nordea Bank for receiving a debit card, and change the limits of current cards.
No monthly service fees will be charged for the Telephone Bank service. Transactions will be carried out on the basis of the general price list.
The telephone bank operator service is available on workdays from 08 am to 8 pm, on Saturday from 10 am to 6 pm and on Sunday from 10 am to 4 pm by dialing the phone number (+372) 6 283 283.
Telephone Bank users are identified through the user ID and the code card. The bank shall make a record of the calls made to the Telephone Bank.
Instructions for storing the safety elements of the Solo service
Service users are identified in the Internet and Telephone Bank through safety elements - the user ID and the code card. In order to avoid unauthorised use of the service, and possible damage thereof, we recommend making sure that the following requirements are met upon storing the safety elements:
- store the user ID and the code card in a secret place, where third parties (including family members) do not have access to them. If you wish another person to be able to arrange your financial affairs, appoint him/her as the user of the service;
- keep the code card and user ID separately, because knowing of only a single safety element (e.g. user ID) does not enable misuse;
- do not record safety elements on items where they are recognisable to third parties (e.g. it is strictly forbidden to record the user ID on the code card in any way). The bank recommends remembering the user ID.
If user ID or codes of the code card are disclosed to a third person, or there is a danger of such disclosure, or in case of any other safety problems upon the use of the service, immediately call the 24-hour the telephone bank at +372 6283 283.
If you wish to receive additional information on the services of the Solo Internet and the Telephone Bank:
- Visit a Nordea Bank office;
- Call us at our information telephone +372 6283 300;
- Send an e-mail to tallinn@nordea.com.
