Nordea Debit

Nordea Debit includes all the functions of a payment card.

You can access your funds quickly and conveniently by using the card in the shops or in internet, also withdraw cash from an ATM. Nordea Debit comes with Contactless payment feature, which make your smaller purchases faster.

Your larger purchases are protected with Purchase protection insurance.

  • Nordea Debit card is accepted in physical and internet shops all over the world and it is really easy and convenient to use.
  • You can pay with the card in all places that display the MasterCard logo.
  • You can safely pay for purchases on the Internet (3D Secure Code).
  • You can use your card to book and pay for hotels, airline tickets or car rental
  • Also quick and convenient contactless payments are available with this card.
  • Purchase protection insurance linked to your card will protect your larger purchases.
  • The possibility to withdraw cash from an account linked to your card from cash deposit/withdrawal ATMs.
  • Cash withdrawal is free of charge from Nordea ATMs in the Nordic countries (Finland, Sweden, Norway, Denmark), Russia, Latvia and Lithuania.
  • The possibility to deposit cash in cash deposit/withdrawal ATMs in Estonia.
  • You can use your card to find out the balance of the linked account.
  • The possibility to change Nordea Debit PIN code without an extra commission at Nordea ATMs in Estonia.
  • One or several additional cards for other family members, including children from 6 years old can be attached to the main card.  A child’s card will be attached to the parent account and you will be able to follow your children expenses.
  • The possibility to choose your card design.
  • You can follow your transactions with Nordea Debit via your Netbank.
  • Nordea Debit Card is valid for 3 years. You can receive your new card also to your home.

Nordea Debit card comes with purchase protection insurance, which gives paying by card great added value.

  • Purchase protection guarantees a right to compensation across the globe (also online) for goods purchased with a valid Nordea Debit card in case of incidental damage, theft or robbery if
     - The purchase was paid for in full by this debit card
     - The insured item was purchased as new
  • Purchase protection starts at the moment the purchase was paid for by the aforementioned card and is valid for 60 days.
  • The purchasing price of the purchased item must be between 100 euros and 2000 euros.

The insurer is AIG Europe Limited, which belongs to the largest insurance group in the world and serves 40 million customers in 160 countries across the globe.

If you have any additional questions, please contact your Customer Consultant or Claims Handling information line at 6 867 800 (Mon-Fri 9-20, Sat 9-16).

In an insured event:

  • keep all documents related to the insured event and receipts that prove your costs;
  • fill in the claim form when you return home or as soon as you can, attach all the related documents to it and send them by post to the address of the Claims Handling.

Travel Emergency Assistance:
SOS International AS
Copenhagen, Denmark
Tel. +45 7010 5054
Fax +45 7010 5056
E-mail sos@sos.dk
(24 h service)

Local Claims handling & Insurance Assistance:
AIG Europe Limited
Post Office Box 7024
14002 Tallinn, Estonia
Tel. +372 6 867800
E-mail: aig@transcom-estonia.ee
Fax +372 6 737242
(Mon-Fri 9-20, Sat 10-16)

Loss claim form

In case of an insured incident, fill in the Loss claim formPDF link, attach all related documents and send them by mail to:

AIG Europe Limited
Post Office Box 7024
14002 Tallinn, Estonia

  • Under which circumstances is the purchased good insured?
    The good is insured if the cost of the good is 100-2000 EUR (max 5000 EUR in case of Platinum card) paid for by a valid Nordea Gold, Nordea Credit or Platinum credit card. The exclusions are specified in the insurance terms and conditions.
  • How long is the insurance valid for?
    The insurance is valid for 60 days after the good was purchased.
  • Will the cost of the good be covered in full if the good breaks?
    If the good can be repaired, then the repair costs will be compensated after subtracting the deductible in the amount of 50 EUR. If an authorised repairs provider issues a certificate confirming that the good cannot be restored, then the full cost of the good will be compensated after subtracting the deductible in the amount of 50 EUR.
  • Who will advise me in insurance issues?
    If you have any questions regarding insurance protection, policies or other similar issues, then the insurance company`s Customer Service is happy to help:

    Transcom Eesti OÜ
    Pärnu mnt 160
    11317 Tallinn, Estonia
    Tel + 372 686 7800
    Fax + 372 673 7242
What is a contactless transaction?
A contactless transaction means paying for a purchase without inserting your bank card in the payment terminal and inserting the PIN code.

What is a bank card with contactless transaction feature like?
It is a regular bank card with the following distinct symbol

How to activate or deactivate contactless transaction functionality?
Contactless functionality will be activated automatically after first contact transaction in POS terminal or in ATM. To deactivate contactless functionality you need to contact the bank.

When will it be possible to pay by a contactless card in Estonia?
Most Estonian banks will start issuing contactless cards to its customers during 2016.

How to use a contactless card?
In order to perform a contactless transaction, the card must be placed against the terminal. The screen will display additional instructions and information about a successful payment. If the purchase sum exceeds 10 euros, then you must enter your PIN-code, depending on the payment terminal type, it may be necessary to insert the card in the terminal.

Where can I make contactless transactions?
In Europe, there are more than a million payment terminals with contactless transaction capacity. This year, contactless payment support will also be opened in many Estonian shops, restaurants and elsewhere. The goal is to provide contactless transaction capacity in all devices taking card payments by the year 2020.

Are contactless cards secure?
Contactless cards are secured by using chip and PIN technology. In Estonia, up to 10-euro payments can be performed without entering the PIN code.

If I am near a cash register or walk past one, is it possible I unwillingly pay for someone else`s bill?
No. First of all, the card must be closer than 3 centimetres to the payment terminal to perform the transaction. Secondly, the card must be held close to the terminal for longer than half a second. Therefore, performing a transaction basically requires placing the card against the terminal. It is not possible to make an accidental payment by walking by.

If the contactless card is lost or stolen, then does it mean that an unlimited number of payments up to 10 euros can be performed without my knowledge?
Though making a contactless transaction may seem very simple, cards are protected with different security features. After several contactless payments has been made, then the PIN code must be entered again, also the card randomly requires entering the PIN when making purchases. If your contactless card is lost or stolen, then the bank must be informed. If the customer informs the bank of losing the card quickly, then the customer is not liable for misuse of the card. In countries where contactless cards have been adopted, there has not been an increase in card fraud.

Is it possible that I will make a double payment, if I have several bank cards with the contactless transaction functionality?
No, payment terminals do not allow double payments, even if there is more than one contactless card close to it at the same time.

NB! Starting from 1th of February 2017 Nordea bank's price list will be changed. Familiarize with price lists.Opens new window

Nordea Debit
Monthly fee 1.20 € 3
Monthly fee  for customers aged under 20 or over 60 Main card free
Cash operations
Cash withdrawal from Nordea ATMs in Estonia, Latvia, Lithuania, Finland, Sweden, Norway, Denmark and Russia Free
Cash withdrawal from ATMs of other banks in Estonia 1.30 €
Cash withdrawal from ATMs of other banks where currency is euro (EUR) 2 1.30 €
Cash withdrawal from ATMs of other banks abroad 1.95 € + 2.5% of the transaction value
Cash withdrawal at a branch office (except at Nordea branches in Estonia) Nordea branch offices in Estonia) 1.95 € + 2.5% of the transaction value
Cash deposit in Nordea ATM’s in Estonia 1 Free
Other service fees related to bank cards (applicable to all types of card)
Card replacement fee 2 €
Card renewal Free
Closing a card Free
PIN code replacement 1 €
Fast issuing of a bank card or PIN code 35 €
Fee for changing card 24h usage limit in branch offices and Telephone Bank 1.50 €
Conversion fee for card transactions made in foreign currency 2 % of the amount
A copy of the receipt for a disputed transaction in Estonia or abroad*** 6 €
Unjustified reclaim from transaction in Estonia or abroad*** 6 €
Balance enquiry from other bank ATM 0.35 €
Penalty for using a closed or blocked card 65 €

*** Postage costs may apply.

1 Cash deposit daily limit 6000.-€

2 Europa Union countries where currency is euro (EUR)

3 Monthly maintenance fee will not be required if card is used to pay for a minimum of 600 euros worth of purchase transactions a month.

Your bank card is your electronic wallet. To make sure that your bank card is secure follow these simple principles:
  • Keep the PIN code of your card to yourself alone and never keep it together with the card. The PIN code is your electronic signature when you confirm transactions, so it is very important to keep it secret.
  • When you pay with your card make sure that it is not taken out of your sight.
  • Do not leave your card unattended.
  • When you enter your PIN code make sure that no one else can see it.
  • If you suspect that your bank card may have been used by an unauthorised person, inform the bank immediately and have your card closed.
If you have lost your card, call the bank immediately on the 24/7 service number 1772* / 6 283 300 (+372 6283300 from abroad) to have it closed and to prevent it from being used any further by an unauthorised person.