Additional confirmation for online bank payments

In order to raise security of payments to be performed and confirmed in our online bank, Nordea may ask for additional confirmation to online bank payments.

In order to guarantee the security of our customers` assets, Nordea monitors and checks all payments customers enter. To make sure that you have entered the payment and want to perform it, Nordea may ask you to provide additional confirmation to the payment order by telephone after you have confirmed the payment in the online bank, by sending a confirmation text message or by calling Nordea Customer Support at +372 7101143.

Additional confirmation is not required for all payments. Information about the need to provide additional confirmation to a payment is displayed immediately after you have confirmed the payment order in your online bank.

In order to provide additional confirmation by SMS, you must first activate the SMS confirmation service. Choose “Mobile services“ from the upper menu in the online bank and SMS confirmation service. Please check your mobile telephone number under the same menu, because your payment confirmation messages will be sent to this phone number.

Receiving and sending SMS confirmation messages is free of charge for customers of Estonian mobile operators – Telia, Elisa, Tele2 – in Estonian mobile networks.

 

If you provide additional confirmation by calling Nordea Customer Support at +372 7101143, you must identify yourself with your code card. If you do not have a code card, then you can get one at your nearest Nordea office.

The standard calling fee applies to calls made to Nordea Customer Support.

The most convenient way to provide additional confirmation to payments is by SMS.

In order to provide additional confirmation by SMS, you must first activate the SMS confirmation service. Choose “Mobile services“ from the upper menu in the online bank and SMS confirmation service. Please check your mobile telephone number under the same menu, because your payment confirmation messages will be sent to this phone number.

Receiving and sending SMS confirmation messages is free of charge for customers of Estonian mobile operators – Telia, Elisa, Tele2 – in Estonian mobile networks.

How does payment additional confirmation work?

How to provide additional confirmation?

How can I activate payment additional confirmation?

Which payments does the bank ask additional confirmation for?

Providing additional confirmation by SMS for the first time: Can I confirm the payment that requires additional confirmation immediately after activating the SMS confirmation service?

I do not have a mobile telephone and I do not want to purchase one. How can I provide additional confirmation to payments?

Why do I need to identify myself with Nordea`s online bank code card when I call the Customer Support number?

How does SMS confirmation service work?

Providing additional confirmation by SMS for the first time: Can I confirm the payment that requires additional confirmation immediately after activating the SMS confirmation service?

Will I receive the confirmation message on my phone automatically?

Will Nordea send a confirmation message for each payment requiring additional confirmation?

How quickly do I need to send a reply to the payment confirmation message?

What numbers are Nordea confirmation messages sent from?

What happens if I reply wrong to the confirmation message, for example ’B’. Will the service notify me of a wrong answer to the message?

If I delete the confirmation message by mistake, then how do I receive a new message that I can confirm by SMS?

If I have forwarded my calls to another telephone, then will my confirmation messages be sent to that telephone?

What should I do if my telephone supports two sim-cards?

Which numbers does Nordea send confirmation messages to?

How does Nordea have my mobile telephone number or do I need to enter it myself?

What should I do if I change my mobile number?

Is the SMS confirmation service for a fee?

Will the SMS confirmation service cost me anything?

If I use a foreign number in Estonia, does it cost me anything?

Does the SMS confirmation service work abroad and will it cost me anything?

Can I also activate the SMS confirmation service in Mobile bank?

Can the SMS confirmation service be activated via Mobile bank as well?

Is it possible to change or enter a new mobile telephone number through Mobile bank?