7 days a week
Which advantages does Online offer your?
Valuable time savings. You no longer need to spend your time physically visiting our bank office, because all the main banking products and services can be adopted online. You can also sign agreements digitally.
Better access to the bank: To receive financial advice from the bank, customers no longer need to make physical appointments. Instead, we offer the opportunity to contact the bank through online meetings – independent of the customer`s location. During online meetings, customers can consult with a Customer Consultant, view him or her on screen, read texts and share the screen to go through necessary materials.
Faster and more efficient service: Customers are now served by a team of Customer Consultants. This means that the first available Consultant will take customers calls and answer to inquiries faster.
|1. Set up a meeting with an adviser|
|The adviser will send you confirmation of the agreed meeting to your Netbank mailbox, which also includes the link, which allows you to log on to the online meeting. If you cannot use headphones with a microphone for the online meeting, then the letter you receive will also list the telephone number and conference code, which allow you to talk to your Consultant by phone and simultaneously view the online meeting slides on your (tablet) computer screen.|
|2. Prepare for the online meeting|
|3. Test your computer|
Customers with valid Netbank agreement:
|4. Log on to the online meeting|
|Wait until your adviser has joined the online meeting. In case of errors, contact your adviser by telephone. You are able to share the video during the online meeting if You would like to.|
Test the online meeting technical solution on your device prior to the meeting!
Online meetings are successful if you use the necessary operation system and web browser.
Online meeting on a tablet
You can also participate in the online meetings with your tablet – iPad or Windows tablet if you have Wi-Fi connection and in case of using iPad you have downloaded Pexip application on your tablet prior to the meeting. Install the application on your tablet before the online meeting begins. If You use Android tablet, You should use Chrome to join Online meeting.
- Google Chrome version 27 or later
- Mozilla Firefox version 38 or later
- Opera version 23 or later
- Microsoft Internet Explorer Version 10 and later (requires Flash Player 11 or later, ActiveX plug-in and must not be in Compatibility View)
- Microsoft Edge version 20.10240 and later (requires Flash Player 11 or later, ActiveX plug-in and must not be in Compatibility View)
- Apple Safari version 6 and later (Mac OS X only) (requires Flash Player 11 or later plug-in)
Specification operation system (OS):
- Microsoft Windows 7 and later
- Mac OS X 10.7 and later
- Ubuntu Linux
Test the online meeting technical solution on your tablet prior to the meeting.
Online meetings are successful if you use the necessary operation system and web browser. We recommend using Internet Explorer as the first option.
Online meeting on a tablet
You can also participate in the online meetings with your tablet computer – iPad or Windows tablet if you have Wi-Fi connection and you have downloaded Skype for Business application on your tablet prior to the meeting. Install the application on your tablet before the online meeting begins.
At the moment, it is not yet possible to participate in the meeting with a tablet that works on Android.
|Windows 10||Edge (pdf, 1090 kb)|
|Windows 8||Internet Explorer (pdf, 1190 kb)
Chrome (pdf, 2300 kb)
Firefox (pdf, 2570 kb)
|Windows 7||Internet Explorer (pdf, 2420 kb)
Chrome (pdf, 4250 kb)
Firefox (pdf, 4260 kb)
|Mac OS X||Safari (pdf, 930 kb)
Chrome (pdf, 370 kb)
Firefox (pdf, 1715 kb)
|iPad||Skype for Business app (pdf, 310 kb)|
|iPhone||Skype for Business app (pdf, 250 kb)|
If the operation system and/or web browser on your computer is not listed in the above table, then we recommend testing whether the ones you use are suitable for the online meeting.