The aim of our customer programme is to provide you with the best terms and the skills of our experienced advisors.
A stable and active customer relationship provides you with a reliable partner who will support you in setting both short and long-term goals and will advise you on how to actually achieve these goals with the bank’s help.
When calculating your discounts, Nordea’s customer programme takes into account the income received on your current account in Nordea, the number of bank products you use and the total sum of your savings and investment products. A key factor of Nordea’s customer programme is family centeredness, i.e. your level in the customer programme is determined by taking into account the combined products and services of your entire family. The more your family uses Nordea’s services and increases the value of your assets, the more benefits you receive – furthermore, everyone registered in the customer programme as part of your family unit will benefit equally.
The customer programme levels are represented by three well-known metals – Bronze, Silver and Gold – and all our customers can move up or down between these levels.
The highest level of our customer programme, the Gold status, is granted to our most active customers. Reassignment from one customer level to another along with the discounts available to you takes place automatically and depends on how active you and your family are in using Nordea’s services. Your customer status is upgraded if you meet the requirements for the higher level for two consecutive months. However, your customer status is downgraded only if you fail to meet the requirements of your current customer level for six consecutive months.
More information regarding the terms and conditions of Nordea’s customer programme can be found here (PDF)